Privacy Policy

This privacy policy applies between you, the User of this Website and HomeSnag, the owner and provider of this Website. HomeSnag takes the privacy of your information very seriously.

​This privacy policy applies to our use of any Data collected by us or provided by you concerning your use of the Website. This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found below.
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Please read this privacy policy carefully.

Definitions and interpretation

1. In this privacy policy, the following definitions are used:
   a. Data
   collectively all information that you submit to HomeSnag via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
   b. Cookies
   a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
   c. Data Protection Laws
   any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
   d. GDPR
   the General Data Protection Regulation (EU) 2016/679;
   e. HomeSnag, or us
   HomeSnag, a company incorporated in England and Wales with registered number 10137746 whose registered office is at 76 Manchester Road, Manchester M34 3PS
   f. UK and EU Cookie Law
   the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
   g. User or you
   any third party that accesses the Website and is not either (i) employed by HomeSnag and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to HomeSnag and accessing the Website in connection with the provision of such services; and
   h. Website
   the website that you are currently using, www.homesnag.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. In this privacy policy, unless the context requires a different interpretation:
   1. the singular includes the plural and vice versa;
   2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
   3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
   4. “including” is understood to mean “including without limitation”;
   5. reference to any statutory provision including any modification or amendment of it;
   6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

1. This privacy policy applies only to the actions of HomeSnag and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
2. For purposes of the applicable Data Protection Laws, HomeSnag is the “data controller”. This means that HomeSnag determines the purposes for which, and the manner in which, your Data is processed.

Data collected

1. We may collect the following Data, which includes personal Data, from you:
   1. name;
   2. contact Information such as email addresses and telephone numbers;
   3. financial information such as credit/debit card numbers;
   4. IP address (automatically collected);
   5. in each case, in accordance with this privacy policy.

How we collect Data

1. We collect Data in the following ways:
   1. data is given to us by you; and
   2. data is collected automatically.

Data that is given to us by you

1. HomeSnag will collect your Data in a number of ways, for example:
   1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
   2. when you make payments to us, through this Website or otherwise;
   3. when you use our services;

in each case, in accordance with this privacy policy.
Data that is collected automatically

1. To the extent that you access the Website, we will collect your Data automatically, for example:
   1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
   2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Our use of Data

1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
   1. internal record keeping;
   2. to request a testimonial at the end of the service;

in each case, in accordance with this privacy policy.

1. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

Who do we share Data with

1. We may share your Data with the following groups of people for the following reasons:
   1. our employees, agents and/or professional advisors – to obtain payment and enable the surveyor to contact you during the process;
   2. third-party payment providers who process payments made over the Website – to enable the third-party payment provider “Stripe” to process user payments and refunds;

in each case, in accordance with this privacy policy.
Keeping Data secure

1. We will use technical and organisational measures to safeguard your Data, for example:
   1. access to your account is controlled by a password and a user name that is unique to you.
   2. we store your Data on secure servers.
   3. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
2. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: [email protected].
3. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
2. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

1. You have the following rights in relation to your Data:
   1. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
   2. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
   3. Right to erase – the right to request that we delete or remove your Data from our systems.
   4. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
   5. Right to data portability – the right to request that we move, copy or transfer your Data.
   6. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
2. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: [email protected].
3. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
4. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

1. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statements of other websites prior to using them.

Changes in business ownership and control

1. HomeSnag may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of HomeSnag. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
2. We may also disclose Data to a prospective purchaser of our business or any part of it.
3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

1. This Website may place and access certain Cookies on your computer. HomeSnag uses Cookies to improve your experience of using the Website and to improve our range of services. HomeSnag has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
2. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
3. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling HomeSnag to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
4. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
5. You can find a list of Cookies that we use in the Cookies Schedule.
6. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
7. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
8. It is recommended that you ensure that your internet browser is up-to-date and consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
9. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

1. HomeSnag reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.
2. You may contact HomeSnag by email at [email protected].

Updated: 25 Feb 2024

Cookies

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

• Strictly necessary

We use this session cookie to maintain your session while you are using our website.

1. Definitions
In these terms and conditions, the following words shall have the following meanings:
“Cancellation Fee” means 25% of the Fee and the Deposit.
“Contract” means the contract between the Company and the Customer for the supply of Services in accordance with these conditions.
“Customer” means the person, company, partnership or other organisation placing an Order either on their own as the intended recipient of the report or acting as an agent.
“Deposit” means the sum £49.00.
“Fee” means as specified in the Order less the Deposit.
“Inspection Date” means the preferred date specified by the Customer in the Order or as varied under these terms.
“Key Collection Point” means the location at which we have to collect the keys to the Property.
“Order” means the description of the Services provided by the us to the Customer.
“Payment Date” means as specified in the Order.    
“Property” means the address/building supplied by the Customer in the Order.
“Report” means the report prepared by us in respect of the Property.
“Services” means the services including the Report, supplied by us to the Customer as set out in the Order.
“We”, “us” and “the Company” are references to HomeSnag, trading as HomeSnag South West, HomeSnag Mid East, HomeSnag South East and HomeSnag North.
1.2 A reference to a statute statutory provision is a reference to as amended or re-enacted.
1.3 A reference to writing or written includes email.

2. Agreement
2.1. We agree to supply the Report to the Customer subject to these terms; and
2.2 The Customer indicates their acceptance of these terms when placing the Order.

3. Customer Obligations
3.1 The Customer:
(a) warrants that all the information they have supplied to us during the Order is true, accurate and complete;
(b) will provide us, our employees, subcontractors or agents with access to the Property on the Inspection Date;
(c) must provide us with truthful information in the Order regarding the Property, the Customer will be obliged to pay the correct Fee according to the size of the Property; and​
(d) co-operate with us in all matters relating Services.
3.2 If we are prevented or delayed from performing our obligations by an act or omission by the Customer or failure by the Customer to perform the Customer’s obligations contained in clause 3.1:
(a) we have the right to suspend performance of the Services until such default has been rectified,
(b) we shall not be liable for any costs or losses sustained by the Customer as a result of a breach of the Customer’s obligations,
(c) the Customer shall reimburse us on demand for any costs or losses reasonably sustained or incurred buy us arising directly or indirectly from a breach of the Customer’s obligations.
3.3 The pricing of the service is based on number of bedrooms, to be indicative of the size of house entirety. Therefore any partitioned habitable rooms located above ground floor regardless of size or name (e.g. “den room”, “study / nursery” etc) according to the plans are to be classed at bedrooms.​ This is with the exception of a single living area being on the 1st floor, also bathrooms / en-suites are not habitable rooms so are excluded from this clause. The Customer agrees as per clause 5.11 for us to amend the booking should the information be inaccurate (unless otherwise agreed in writing by us).

4. Report
We will produce the Report with reasonable care and skill and it is provided to the Customer on the basis that they acknowledge and agree the following:
4.1 The information in the Report reflects that available to us on the date the report was produced we are unable to report on any additional issues which arise after the Inspection Date.​
4.2 The information contained in a Report can change on a regular basis and we cannot be responsible to the Customer for any change in information after the date upon which the Report was produced or for any inaccuracies or omissions..
4.3 The Report is produced only on the Property supplied in the Order.
4.4 The Customer agrees to keep the Report confidential disclosing its contents only to the Customer’s professional advisors, site managers and tradesmen.
4.5 We endeavour to arrive at the Property to carry out the Services between 08:00 and 10:00 on the Inspection Date unless we inform the Customer otherwise.​
4.6 The company is not Gas Safe nor Part P compliant because the checks carried out on the heating system and to electrical sockets are basic; the customer accepts that in no way are we to be held accountable for the type of checks a certified engineer would carry out.​
4.7 The customer furthermore understands that this is not a structural survey and we cannot be responsible to the Customer for any inaccuracies or omissions​.

5. Price and Payment
5.1 VAT is included {the VAT reg of the region will be on the invoice]5.2 Unless the Customer has an agreed credit account with us for payment of the Services we must receive payment of the Deposit when the Order is placed.
5.3 The Customer shall pay the Fee and disbursements, detailed in this clause 5, agreed by us and the Customer by the Payment Date.
5.4 Where the Customer authorises us to take payment automatically for the Deposit and the Fee:
(a) the Deposit shall be taken on the date of the Order; and
(b) the Fee shall be taken no later than 10 working days following the Report being provided to the Customer.
5.5 Where payment is not made under the provisions of clause 5.4 payment should be made by bank transfer into our nominated bank account.​
5.6 Until such time as payment has been received in full and cleared we will not release the Report.
5.7 The Customer agrees to pay all our car-parking and congestion charges reasonably incurred in carrying out the Services, this will be added to the Customer’s invoice
5.8 Where the Customer’s payment method fails to process, an administration fee of £30.00 will be payable within 14 days of notice from us.
5.9 If the Customer fails to make payment due to us by the Payment Date, the Customer shall pay interest on the overdue sum from the due date until payment of the overdue sum, interest will accrue each day at 4% a year above the Bank of England base rate from time to time, but at 4% a year for any period when the base rate if below 0%.
5.10 If the property is found to be larger than the booking states, the Customer agrees for us to amend the invoice accordingly.

6. Deposit
6.1 The Deposit is payable by the Customer to us on the date of the Order. The Customer has a period of 24 hours following the booking to review these Terms and Conditions; after which the deposit is non-refundable. Should the Customer wish to cancel within 24 hours of booking, they should notify their intention clearly in an email and upon receipt the deposit will be refunded in full.
6.2 If on the Inspection Date ​we are unable to gain entry to the property / entry is refused / not in a suitable state for inspection (deemed too early to the extent we cannot fulfil our role properly) or we are otherwise asked to leave the premises:
(a) 50% of the Fee shall remain payable if we have spent less than three hours at the Property;
(b) 75% of the Fee shall remain payable if we have spent three hours or more at the Property but are unable to complete a full inspection

​7. Inspection Date
7.1 Upon payment of the Deposit we will reserve the Inspection Date
7.2 Where the Customer wishes to change the Inspection Date and gives us less than 2 working days notice prior to the Inspection Date the Customer must pay an additional Deposit. ​
7.3 The Customer will forfeit the Deposit if the Customer cancels the Inspection Date within 2 working days prior to the inspection and must pay a Cancellation Fee.​

8. Third Party Rights
8.1 Unless it expressly states otherwise, this contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the contract.
8.2 The rights of the parties to rescind or vary the contract are not subject to the consent of any other person.

9. Severance
If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.

10. Data Protection
10.1 The Company shall process any personal data (defined in the Data Protection Act 1998) only in accordance with the Customer’s instructions from time to time and shall not process the personal data for any purposes other than those expressly authorised by the Customer.
10.2 Each party warrants to the other that it will process the personal data in compliance with all applicable laws, enactments, regulations, orders, standards and other similar instruments.
10.3 The Company warrants that it will take reasonable measures against the unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data to ensure a level of security appropriate to the harm that might result from such unauthorised or unlawful processing or accidental loss, destruction or damage.
10.4 The Company may authorise a third party to process the personal data provided that the third party’s contract is on substantially similar terms as those set out in the Contract and it terminates automatically on termination of the Contract for any reason.
10.5 The Customer and Company acknowledge that for the purposes of the Data Protection Act 1998, the Customer is the data controller and the Company is the data processor in respect of any personal data.

11. Limit Liability
11.1 Nothing in these conditions shall limit or exclude our liability for:
(a) Death or personal injury cause by its negligence or the negligence of employees, agents or subcontractors;
(b) Fraud or fraudulent misrepresentation;
(c) Breach of the terms implied by section 12 of the Sale of Goods Act 1979;
(d) Any matter in respect of which it would be unlawful for us to exclude or restrict liability.
11.2 Subject to clause 11.1 we shall under no circumstances whatsoever be liable to the Customer whether in contract, tort (including negligence), breach of statutory duty or otherwise for any loss of profit, or any indirect or consequential loss arising under or in connection with this contract.

12. Complaints
12.1 If the Customer has a query or complaint about the Report they should raise it in writing to: HomeSnag, James House, Stonecross Business Park, Yew Tree Way, Warrington, Cheshire, WA3 3JD and if appropriate ask for any complaint to be considered under our formal internal complaints procedure.
12.2 HomeSnag are a member of the Property Ombudsman and any complaints that cannot be rectified directly shall be referred to the scheme for arbitration.

13. Termination
13.1 Without affecting any other right or remedy available to it either party may terminate the Contract by giving the other party written notice to the other party if:
(a) the other party commits a material breach of any term of the contract and fails to remedy that breach within 7 days of that party being notified in writing to do so;
(b) the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors, being wound up, having a receiver appointed to any of its assets or ceasing to carry on business.
13.2 Without affecting any other right or remedy we may terminate or suspend the supply of the Services under the Contract with immediate effect giving written notice to the Customer if the Customer fails to pay any amount due under the contract on the Payment Date.
13.3 On termination of the Contract the Customer shall immediately pay to us all outstanding sums due.
13.4 Termination of the Contract shall not affect any rights, remedies, obligation or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the contract which existed at or before the date of the termination.
13.5 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after terminate of the contract shall remain in full force and effect.

14. Governing Law
The Contract and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.
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15. Jurisdiction
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual dispute or claims) arising out of or in connection with the contract or its subject matter or formation.